The PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature error can sometimes appear after an attempted update of the WishList Member plugin.
As an example, the screenshot below shows the update notification for a new version of WishList Member in the WordPress Plugins section.
![image-6 - WordPress Membership Plugin - Membership Sites Image showing a new version of WishList Member is available under the Plugin page.](https://wishlistmember.com/wp-content/uploads/2024/02/image-6-1024x317.png)
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The update notification for a new version of WishList Member also appears on the WishList Member Dashboard.
![image-20 - WordPress Membership Plugin - Membership Sites](https://wishlistmember.com/wp-content/uploads/2024/02/image-20-1024x649.png)
![image-8 - WordPress Membership Plugin - Membership Sites Image showing a new version of WishList Member is available at the WishList Member dashboard.](https://wishlistmember.com/wp-content/uploads/2024/02/image-8.png)
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How to Resolve the PCLZIP_ERR_BAD_FORMAT (-10) Issue
If after the update attempt, you see an Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error, the first thing to check is your license key.
![image-14 - WordPress Membership Plugin - Membership Sites Image showing a Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error.](https://wishlistmember.com/wp-content/uploads/2024/02/image-14-1024x354.png)
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Check Your WishList Member License Key
Ensure the license key you are using is correct and associated with an active subscription. Using a key from an inactive subscription can lead to the PCLZIP_ERR_BAD_FORMAT (-10) error.
An active subscription plan is required for accessing the latest updates, downloading the plugin and ensuring your plugin runs smoothly.
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Check for an Active or Inactive Subscription Status
You can go to the Subscriptions area within your WishList Member account in the Customer Center to check the status of your subscription.
![image-17 - WordPress Membership Plugin - Membership Sites Image showing a membership cancelled message under the subscriptions area.](https://wishlistmember.com/wp-content/uploads/2024/02/image-17-1024x433.png)
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If your subscription is inactive you may also see the Error: You do not have any licenses message in the Downloads area.
![image-12 - WordPress Membership Plugin - Membership Sites Image showing Error: You do not have any licences.](https://wishlistmember.com/wp-content/uploads/2024/02/image-12-1024x316.png)
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You may also see the You do not have the correct privileges to access this page. Please contact our support if you believe this is an error message.
![image-11 - WordPress Membership Plugin - Membership Sites Image showing You do not have the correct privileges to access this page. Please contact our support if you believe this is an error.](https://wishlistmember.com/wp-content/uploads/2024/02/image-11-1024x254.png)
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If your status appears as it does in the screenshot below, it means you have an Active subscription.
![image-2 - WordPress Membership Plugin - Membership Sites Image showing an Active WishList Member Subscription](https://wishlistmember.com/wp-content/uploads/2024/02/image-2-1024x415.png)
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If you have an active subscription and you're seeing an error message when trying to update WishList Member, it's time to make sure you're using the correct license key. You can do a quick check of your license key by looking at the last four characters on your WishList Member Dashboard…
![image-19 - WordPress Membership Plugin - Membership Sites](https://wishlistmember.com/wp-content/uploads/2024/02/image-19-1024x568.png)
![image-13 - WordPress Membership Plugin - Membership Sites Imaging showing the last four digits of a license key for WishList Member.](https://wishlistmember.com/wp-content/uploads/2024/02/image-13.png)
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…then compare the ending characters against what you see in the License Key area of the Downloads section in the Customer Center.
![image-15 - WordPress Membership Plugin - Membership Sites Image showing a pixelated license key.](https://wishlistmember.com/wp-content/uploads/2024/02/image-15-1024x484.png)
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If you are still facing the error after verifying your active subscription status and license key, the next step is to reach out to the WishList Member customer support team. They can provide further assistance to resolve any potential issues that might be causing the error.
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By taking the steps outlined above to verify your subscription status and license key, or your membership status, you can quickly address the PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature error message.